Toyota Connected

  • Operations Analyst

    Job Locations US-TX-Plano
    Posted Date 1 month ago(4/16/2018 9:20 AM)
    ID
    2018-1106
    # of Openings
    0
    Category
    Technology Development
  •  

    6 Month+ Contract

     

    Do you want to change the way the world works?

     

    Do you love to inspire and innovate?

      

    We love people who think big and like get their hands dirty to help us build exciting initiatives. Toyota Connected will be connecting all our vehicles to enhance safer driving and deliver value added services our customers. We will create a global big data platform and analyze data to create a safer and richer driving experience. Together we will enable the mobility of the future

     

    Toyota Connected is looking for an Operations Analyst who is passionate about elevating customer service for our technical operations platforms. The operations analyst will be responsible for managing peak performance and maximum user adoption. This person must own and continually improve business procedures to sustain connected vehicle services for our customers

     

    Responsibilities

     

    • Analyze day-to-day operations for all support operations
    • Create detailed reports to include alert activity, optimization opportunities and general efficiency
    • Based on findings, provide strategic recommendations to improve business workflow and opportunities to leverage automation, alerting thresholds
    • Create best practice documentation and assist in the creation of Toyota Connected’s service offerings
    • Interact with customers and vendors for deeper understanding of capabilities, opportunities
    • Research new technologies and alternative methods of efficiency

     

    Qualifications

     

    • Show a history of success in delivering elevated customer services
    • Experience creating and maintaining detailed business reporting using Excel, etc
    • Ability to solve difficult operational problems to improve overall business efficiency
    • Ability to provide alternative solutions or recommendations, and test for different outcomes
    • Ability to plan for and quickly control change
    • Understanding of technical and/or service delivery operations
    • Experience with SQL is required
    • Experience with VBA, PowerBI and/or Tableau is a plus but not required
    • We think the knowledge acquired earning a Bachelor’s degree would be of great value in this position, but if you're smart and have the experience that backs up your abilities, for us, talent trumps degree every time

      

    We offer

     

    • Money (We pay well and we reward excellence)
    • An environment of A-players. We're careful about who we hire because we find that people who are at the top of their field like working around others who know what they're doing
    • Freedom to work with modern technologies in a greenfield environment. We care that you get your work done, but you will get to help decide on how we can leverage modern technologies to solve our challenges
    • Nice perks like game rooms, free food, team activities and happy hours

     

    Who is Toyota Connected?

     

    Toyota Connected is a new company created to bring big data and cloud intelligence into all aspects of the mobility experience so that driving a Toyota or Lexus is more personal, intuitive and safe.  We create and enable connected car technologies that delight and simplify the lives of those who use our products and empower them to think of, and use their vehicle in whole new ways

     

    Toyota Connected is proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law

     

     

         *No 3rd Party Agencies Please

     

     

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